Features

Everything you’d expect, and a few things you wouldn’t.

Built on a hardened FusionPBX/FreeSWITCH core with a friendly admin layer on top. Self-serve where it should be, hand-held where it matters.

📞 Calling basics

  • Inbound & outbound HD voice (G.722, Opus)
  • Number porting (local, 13, 1300, 1800)
  • Multiple DIDs per user
  • Outbound caller-ID per line
  • Voicemail with email delivery
  • AI voicemail transcription (Whisper)
  • Call hold, transfer (blind & attended)
  • Three-way conferencing

📱 Apps & devices

  • iOS & Android softphone
  • macOS & Windows desktop softphone
  • Yealink, Snom, Polycom, Cisco SIP phones
  • DECT cordless support
  • USB & Bluetooth headsets
  • BYO any standard SIP device
  • WebRTC click-to-call from any browser
  • Microsoft Teams native dial pad

🎯 Receptionist & routing

  • IVR & auto-attendant (multi-level)
  • Call queues with priority & overflow
  • Hunt groups & simultaneous ring
  • Ring groups with caller-announce
  • Time-of-day routing
  • Holiday calendars
  • After-hours redirect to mobile
  • Custom hold music & messages

🎙️ Recording & compliance

  • On-demand & always-on recording
  • 90-day or 180-day retention
  • Per-user, per-queue or per-DID rules
  • Pause/resume for PCI moments
  • Long-term vault (add-on)
  • Searchable transcripts
  • Legal hold & export
  • ACMA-compliant retention

📊 Analytics & wallboard

  • Live wallboard for TV display
  • Queue: waiting, abandoned, SLA
  • Per-agent: answered, talk-time, idle
  • Historical reporting (12 months)
  • CSV / PDF / API export
  • Custom KPI thresholds with alerts
  • Time-of-day heatmaps
  • Call-flow drop-off analysis

🟦 Microsoft Teams

  • Direct Routing (no SBC needed)
  • Native Teams dial pad
  • Inbound calls ring inside Teams
  • Tenant peering setup included
  • No extra MS licence fees from us
  • Survives Teams outages (softphone)
  • Per-user call plans & PSTN
  • Phone-number assignment via admin

🔧 Admin & integrations

  • Self-serve web admin
  • Single sign-on (Microsoft 365)
  • Role-based access
  • CRM screen-pop (HubSpot, Pipedrive)
  • Click-to-dial Chrome extension
  • Webhooks & REST API
  • Xero call-billing export
  • ServiceM8 / Tradify dispatch link

🛟 Reliability

  • 99.95% uptime SLA
  • Multi-AZ Australian hosting
  • Auto-failover to mobile on internet loss
  • Real-time status page
  • 24/7 NOC monitoring
  • No-fault number-restore guarantee
  • Encrypted SRTP voice
  • TLS 1.3 signalling
Worth a closer look

The features that earn their keep.

The full list is above — but these are the ones customers tell us actually change their day.

🧠

AI voicemail-to-text

Whisper transcribes every voicemail and emails you the text, so you can read a message in seconds instead of dialling in to listen.

📊

Live wallboard

A TV-ready dashboard of queue waits, abandoned calls and agent stats, updating in real time. Stick it on a screen and run the floor.

🟦

Teams Direct Routing

Real PSTN calls inside Microsoft Teams on your business number — no Microsoft Calling Plans, no second app to learn.

🛟

Auto-failover

If your internet drops, calls reroute to mobiles automatically. The NBN can have a bad day without taking your phones down with it.

🎯

Smart routing

Multi-level IVR, time-of-day rules, holiday calendars and after-hours redirects — all self-serve from the web admin.

🎙️

Recording & transcripts

On-demand or always-on recording with searchable transcripts, pause-for-PCI, and legal-hold export when compliance calls.

Integrations

Plugs into the tools you already run.

Your phone system shouldn’t live on an island. IppyComms talks to the software your business already depends on.

🪟

Microsoft 365

Single sign-on with your M365 accounts, plus native Teams calling via Direct Routing.

🧲

CRM screen-pop

Inbound calls pop the customer record in HubSpot or Pipedrive, so you answer with context.

📒

Xero billing export

Export call-billing data straight into Xero for clean, itemised reconciliation.

🔧

ServiceM8 & Tradify

Link calls to jobs for field-service teams — dispatch and dial from the one workflow.

🔌

Webhooks & REST API

Automate provisioning, pull call data and trigger your own workflows programmatically.

🖱️

Click-to-dial

A Chrome extension turns any phone number on any web page into a one-click call.

FAQ

Feature questions.

Are all these features included, or do some cost extra?
Almost everything is included in the plan price. The main paid add-ons are the long-term recording vault and the AI receptionist — and we tell you up front which is which. No surprise per-feature billing.
Which plan do I need for IVR, queues and the wallboard?
Those come with the Business plan ($29/user). Lite ($19) covers calls, softphone and voicemail; Teams Calling ($39) adds Microsoft Teams Direct Routing on top of Business.
Can I use my own handsets?
Yes. Any standard SIP handset works — Yealink, Snom, Polycom, Cisco — or skip the desk phone entirely and use the free mobile and desktop apps.
Is call recording compliant for my industry?
Recording supports per-user, per-queue or per-DID rules, 90- or 180-day retention, pause-for-PCI, and a long-term vault add-on for legal and healthcare record-keeping.
Do you integrate with my CRM or accounting software?
Yes — screen-pop for HubSpot and Pipedrive, a Xero call-billing export, ServiceM8 and Tradify links for field service, plus webhooks and a REST API for everything else.
Is there an API?
Yes. A REST API and webhooks let you automate provisioning, pull call data and trigger your own workflows.

Want a feature walkthrough?

20-minute screen-share — we’ll set up a demo tenant with your numbers and IVR, no commitment.

Book a demo See plans