One number per store, one tenant for the chain.
Each shopfront keeps its local number and identity. Head office sees the whole chain in one admin. After-hours and public-holiday flows update from one place. Overhead paging from any handset.
Running a chain that should still feel local.
A bill for every shopfront
Separate NBN voice services per store, no shared admin, a stack of invoices.
Holidays set site by site
Good Friday means ringing every store manager — a 40-minute job each time.
Customers stuck with a 1300
The local feel gone, callers unsure they’ve even reached the local store.
For chains that need consistency without losing the local feel.
Customers want to ring the Ipswich store and feel like they’re ringing the Ipswich store. You want to manage all 12 stores from one screen.
Overhead IP paging
Push-to-talk to in-store speakers from any handset. Zone or all-stores.
Multi-site queues
Inbound rings the store first; overflows to sister stores or central.
Holiday calendars
Set Good Friday once, applies to all 12 stores. No fiddling per location.
Local CLI per branch
Customers see the local store number, not a 1300.
Bookings hand-off
IVR option "for bookings, press 1" routes to your booking platform.
Per-store reporting
Which stores answer fast? Which abandon? See it in the wallboard.
Local cafe group — 4 sites, one tenant.
Four-site coffee chain across Ipswich and Brisbane. Old setup: 4 separate NBN phone services, each with its own bill, no shared admin, no way to set holidays once.
We consolidated to a single IppyComms tenant with four sites, kept each store’s local number (ported in), and configured holiday flows once. Each store has a Yealink T31G at the counter and a paging speaker in the back-of-house.
Total monthly bill dropped from $340 (across 4 NBN voice services) to $116 ($29 × 4 users). Holiday hours change in one place.
I set Good Friday once. It applied to every store. Used to be a 40-minute job ringing every site manager.
Suggested plan & kit.
Business plan
$29/user/month per shopfront line.
Yealink T31G
$149 entry-level for the counter.
IP paging speaker
$220 ceiling speaker for back-of-house calling.
One tenant for the whole chain, fast.
Bring your bills
Send the bills from each site; we build a single-tenant proposal that usually beats the total.
We port each store
Every shopfront keeps its local number — ported across with zero downtime.
Sites, holidays + paging
One tenant, holiday calendars set once, overhead paging per store, then you test.
Go live + support
Counter handsets ship pre-configured, with a local team on call after.
Why retail & hospitality switch to us.
Local feel, central control
Each store keeps its own number; head office runs all of them from one screen.
Set holidays once
Change Good Friday in one place and it applies to every store, instantly.
Beats per-site lines
One cafe group dropped from $340 to $116 a month moving to a single tenant.
Questions retail ask us.
Can we page in-store speakers from a handset?
Yes. Overhead IP paging lets any handset push-to-talk to in-store speakers — a single zone or every store at once.
Can we set public holidays once for every store?
Yes. Set Good Friday (or any holiday) once and it applies across all stores — no ringing each site manager.
Does each store keep its local number?
Yes — each shopfront shows its local number, not a generic 1300, so customers feel like they’re calling the local store.
How does it compare to separate phone lines per store?
One tenant at $29/user per shopfront almost always beats the total of separate per-site NBN voice services — one of our cafe groups dropped from $340 to $116 a month.
Can a busy store overflow to another?
Yes. Multi-site queues ring the local store first, then overflow to sister stores or a central team.
Can we route booking calls to our booking platform?
Yes — an IVR option (“for bookings, press 1”) hands callers straight to your booking system.
Multi-site? Bring your bills.
Send us the bills from your current carriers — we’ll build a single-tenant proposal that almost always beats the per-site total.