Calls follow agents from listings to the open house.
Vendor calls go straight to the listing agent’s mobile. Rental enquiries queue to property management. After 6pm, smart redirect to on-call. Branch lines stay branded even when staff are on the road.
Calls chasing agents who live in the car.
Vendors hitting voicemail
The listing agent’s at an open home and the vendor call dies in a mailbox.
Agents on personal mobiles
Numbers handed out that walk straight out the door when the agent does.
Sales and PM tangled together
Rental enquiries land on a sales agent, vendor calls land on PM — chaos either way.
Built around the way agencies actually work.
Sales is in the car, PM is at the desk, principal is at an open. Your phones should know that.
Mobile-first agents
Agents take office calls on their mobile with proper office CLI.
Branch IVRs
Per-branch greeting, per-branch hunt order, per-branch after-hours.
Smart redirect
Vendor call routes to listing agent. Tenancy call routes to PM. Sale enquiry to duty.
CRM screen-pop
Inbound call pops the contact card in Box+Dice, AgentBox, PropertyMe.
Branded outbound CLI
Agent dials from their mobile — office number still shows on the recipient’s screen.
After-hours flow
Auto-redirect to on-call agent or message-bank with email.
Riverside Real Estate — 3 branches, 14 agents.
Three branches across south-east QLD, 14 sales agents plus 5 in property management. Old setup: 3 disconnected NBN phones at each branch, agents using personal mobiles, no clear handoff between PM and sales.
We deployed an IppyComms tenant with a branch IVR per office, hunt groups per discipline (sales / PM / accounts), branded mobile CLI for every agent, and Box+Dice screen-pop on the desktops.
Cutover took an afternoon. All 14 handsets shipped pre-configured. Plug in, work.
Cutover took an afternoon. Numbers ported clean, all 14 handsets pre-configured, plug them in and they worked. First telco that actually delivered what they pitched.
Suggested plan & kit.
Business plan
$29/user/month. Hunt groups, IVR, mobile CLI, recording.
Mobile app heavy
Most agents skip desk phones — softphone on iPhone with branded CLI.
T31G at reception
$149 budget desk phone for the front-of-house at each branch.
Cut over in an afternoon.
Discovery call
We map your branches, agents, and how sales vs PM calls should route.
We port your numbers
Branch numbers move across in 5–10 business days, clean.
Branch IVRs + screen-pop
Per-branch greetings, branded mobile CLI and CRM screen-pop configured, then you test.
Plug in + go
Handsets ship pre-configured — plug them in and the agency’s live.
Why agencies switch to us.
Office number on the mobile
Agents answer office calls anywhere with proper office CLI — personal mobile stays private.
Pops your CRM
Box+Dice, AgentBox and PropertyMe screen-pop the contact before you answer.
No lock-in
Month-to-month, handsets owned outright — the first telco that delivers what it pitched.
Questions agencies ask us.
Can agents take office calls on their mobile?
Yes. Agents answer office calls on their mobile with the proper office CLI, and outbound calls show the office number — never their personal mobile.
Does it pop the contact in our CRM?
Inbound calls screen-pop the contact card in Box+Dice, AgentBox and PropertyMe so agents know who’s calling before they answer.
Can vendor calls and rental enquiries route differently?
Yes — smart redirect sends vendor calls to the listing agent’s mobile, tenancy calls to property management, and sales enquiries to the duty agent.
Can each branch have its own greeting and hours?
Yes. Per-branch IVRs give each office its own greeting, hunt order and after-hours flow.
How are multiple branches priced?
Business is $29/user/month. We’ll quote both a per-branch and a consolidated single-tenant option so you can pick whichever’s simpler.
Will our numbers port and how long does setup take?
Numbers port clean in 5–10 business days and handsets ship pre-configured — most agencies are cut over in an afternoon.
Multi-branch? Multi-quote.
We’ll come back with a per-branch and a consolidated tenant proposal — pick whichever’s simpler for you.