Compliance-grade calling, without the agency fees.
Always-on recording where you need it, on-demand where you don’t. Time-billing tags per call. Secure transcripts for matter notes. Built for firms where every call could end up in evidence.
When a phone call becomes evidence.
No record of the advice call
A client disputes what was said and you’ve got nothing on file to stand on.
Billable calls untracked
The billable hour starts when the call connects — if you remember to log it.
Recording everything, indiscriminately
Reception and internal calls captured too, when they never should be.
When the phone call IS the work product.
Your billable hour starts when the call connects. Your audit starts the day a regulator asks for the recording.
Always-on or on-demand recording
Per-user, per-DID, per-queue. Pause/resume for PCI moments.
Time-billing tags
Tag a call to a matter mid-conversation — flows into Xero/MYOB as a billable line.
Long-term vault
Searchable, exportable, legal-hold-ready. 7-year retention available.
Encrypted in transit + at rest
SRTP voice, AES-256 storage, AU-only data residency.
Multi-partner routing
Caller picks partner via IVR; partner’s mobile twinned with desk.
Matter-note transcripts
Whisper transcripts auto-attached to call record. Copy/paste into the matter file.
Westfield Advisory — 6 partners, every call billable.
Mid-tier suburban accounting practice. Six partners, four BDMs, twelve support staff. They needed recording on partner lines (for compliance and dispute resolution), but NOT on the general reception line, and definitely not on internal calls.
We built a recording policy per user: partners always-on with 7-year vault, BDMs on-demand, reception never. Time-billing tags fire off a webhook into their MYOB practice file. Recordings are searchable by client name (transcripts auto-indexed).
When a client disputed an advice call 4 months later, partner pulled the recording in under 30 seconds from the IppyComms admin.
The recording-vault search alone earned its keep the first time we needed to verify a phone-call instruction. Took 30 seconds, not a 3-day legal scramble.
Suggested plan & kit.
Business plan
$29/user/month. Recording, queues, IVR.
Vault add-on
$15/month per 50 users — long-term, searchable.
Yealink T54W
$449 — executive phone for partner offices.
Compliance-ready in about two weeks.
Compliance walkthrough
Tell us your retention rules; we spec a per-user recording policy to match.
We port your numbers
Existing numbers move in 5–10 business days with a zero-downtime cutover.
Policy + vault config
Partners always-on, advisers on-demand, reception never — with a searchable 7-year vault. Then you test.
Go live + support
Onshore, encrypted, and a local team on the line after go-live.
Why firms leave the agencies.
Encrypted, onshore
SRTP in transit, AES-256 at rest, Australian-only data residency.
Find a call in seconds
Whisper transcripts auto-indexed — pull a recording by client name, not a 3-day scramble.
No lock-in, own the kit
Month-to-month on 30 days notice; handsets bought outright, no lease.
Questions firms ask us.
Can we record partner lines but not reception?
Yes. Recording policy is set per user, per DID and per queue — partners always-on with a 7-year vault, advisers on-demand, reception and internal calls never.
How long are recordings kept, and are they searchable?
Up to 7 years in a searchable, exportable, legal-hold-ready vault. Whisper transcripts are auto-indexed, so you can find a call by client name in seconds.
Is voice traffic encrypted?
Yes — SRTP encryption in transit, AES-256 at rest, and Australian-only data residency.
Can we tag a call to a matter for billing?
Tag a call to a matter mid-conversation and it flows into Xero or MYOB as a billable line via webhook.
Is there a lock-in contract?
No. Plans are month-to-month on 30 days notice, and handsets are bought outright — no lease.
Will our existing numbers port across?
Yes — 99% of Australian numbers port in 5–10 business days with a coordinated, zero-downtime cutover.
Compliance walkthrough, no obligation.
Send us your retention requirements; we’ll spec a policy and a tenant config to match.