Roll-your-own or call us.
Most customers don’t need these — we ship things pre-configured. But if you like to know what’s under the hood, here’s the doco.
Up and running in four steps.
From sign-up to your first call — here’s the whole journey. Most of it, we do for you.
Sign up & pick numbers
Choose brand-new numbers or start a port of your existing ones — we handle the paperwork either way.
We pre-configure everything
Queues, IVR, voicemail and handsets are all built and provisioned before anything ships to your door.
Plug in & test
Connect your handsets or open the app, then run a few test calls with our team on the line.
Go live, fully supported
We cut you over during business hours, with the Ipswich team on call 24/7 if anything comes up.
Every how-to, in one place.
Install the mobile app
iOS & Android softphone setup, push notifications, contact sync.
Install the desktop app
macOS & Windows softphone, headset integration, click-to-call.
Provision a Yealink
Auto-provisioning URL, manual fallback, factory reset recovery.
Join Microsoft Teams calling
PowerShell-free admin steps, common gotchas, troubleshoot.
Network & firewall
Required ports, QoS marking, SBC IPs to allow-list.
Port your number in
Forms required, account-name pitfalls, cutover timing.
Set up your wallboard
Pi kiosk setup, customising tiles, threshold alarms.
REST API basics
Auth, click-to-dial, webhook subscriptions, rate limits.
Recording policy
Per-user vs per-DID rules, retention, legal-hold workflow.
Set up failover & after-hours
Where calls go when the internet drops or the office closes for the day.
Build queues & hunt groups
Ring strategies, overflow, position announcements and wrap-up time.
Add or remove users
Provision a new starter or offboard someone in a couple of minutes.
Voicemail-to-text setup
Turn on transcription and choose where your messages get delivered.
Billing & plan changes
Upgrade, downgrade or mix plans — what changes, and when it takes effect.
Detailed PDFs land in your inbox after sign-up. Want one now? Ping us.
Want the PDF — or just want it done?
We can email a detailed guide, or skip the DIY entirely. Our team sets the whole thing up for you at no extra charge.