Microsoft Teams Direct Routing

Real PSTN calling, built right into Teams.

Use the dial pad you already have. Keep your business number. Ditch the separate softphone. We do the SBC and tenant peering — you just dial.

Get Teams calling quote See pricing
Why bother

One app. One number. One dial tone.

📞

Native dial pad

Dial out from the Teams dial pad like you would from a phone. Inbound calls ring inside Teams alongside chats.

🔗

Direct Routing, no SBC

We host the SBC. You don’t buy Calling Plans from Microsoft. Lower per-user cost, more flexibility.

🛟

Outage fallback

If Teams itself has an outage, your number routes to the IppyComms softphone or mobile automatically.

⚙️

Self-serve admin

Assign & reclaim numbers through our portal — no PowerShell, no MS support cases.

🤝

Setup included

We do tenant peering, domain verification, dial-plan setup. Goes live in 1-2 hours after MS finishes propagation.

🇦🇺

AU carrier-grade

Voice rides on Australian carrier networks (Telstra/Optus wholesale). Real local CLI, real local routing.

How we set you up

From sign-off to live in 1-2 hours.

After your numbers are ported, the Teams cutover itself is a quick technical lift.

Tenant peering

We add IppyComms as a Direct Routing trunk in your Microsoft 365 tenant. You approve. 5 mins.

Number assignment

We map your ported business numbers to Teams users via our admin portal. No PowerShell.

Dial-plan setup

We configure outbound rules, international permissions, and emergency-services CLI per user.

Smoke test & live

Test inbound, outbound, transfer, mobile twinning. Then you’re live. Total: ~2 hours.

Direct Routing vs Calling Plans

Two ways to call from Teams. One makes sense.

Microsoft lets you buy minutes directly, or route through a carrier like us. Here’s the difference.

What we do

Direct Routing via IppyComms

We host the SBC and route your calls over Australian carrier networks.

  • $39/user/month, flat — no per-minute billing
  • Unlimited national & Australian mobile calls
  • Our SBC — no Microsoft Calling Plans needed
  • AU carrier-grade voice (Telstra/Optus wholesale)
  • Self-serve number admin, no PowerShell
  • Outage fallback to softphone or mobile
Get a quote

Microsoft Calling Plans

You buy calling minutes and numbers directly from Microsoft.

  • Minute bundles billed by Microsoft
  • Availability and pricing vary by region
  • Numbers managed in the Microsoft admin centre
  • Less flexibility on routing and CLI
  • No local SBC to plug other phones into
  • Support goes through Microsoft, not a local team
Talk it through
Is it for you?

Teams calling is a great fit if…

💬

You live in Teams

Your team already chats, meets and shares files in Teams all day — calling belongs there too.

📱

You want one app

No separate softphone to learn. One dial pad, one contact list, one place for everything.

🪟

You already pay for M365

If you’re on E3, E5 or Business Premium, you’re most of the way there already.

🏡

You’re hybrid or remote

Staff take business calls on their real number from home, the office or the road.

📞

You want to keep your numbers

We port your existing business numbers across — no new numbers to reprint.

🛟

You can’t miss calls

Outage fallback means a Microsoft hiccup never silences your phones.

FAQ

Teams calling questions, answered.

Do I need Microsoft 365 Phone System licences?
Yes — each user calling out of Teams needs a Phone System licence (included in E5, available as an add-on for E1/E3/Business Premium at ~$11.30/user/month). Microsoft charges that, not us. You do NOT need Microsoft Calling Plans (which is what makes Direct Routing cheaper).
What does IppyComms charge?
$39/user/month flat — that includes the Direct Routing trunk, unlimited national + mobile calls, voicemail-to-text, recording, your business number, our SBC, and setup. No surprise per-minute billing.
Can I keep my existing PBX during the rollout?
Yes — we can run Teams calling and your old PBX in parallel for a transition period (1-30 days). Numbers cut over per-user so you’re never in a big-bang risk scenario.
What happens if Teams or M365 has an outage?
Your numbers automatically route to fallback: the IppyComms softphone (works without Teams), a mobile, or a hunt group. You don’t miss calls just because Microsoft is having a bad day.
Can I make emergency calls from Teams?
Yes — we set each user a correct emergency-services CLI, so 000 calls present your real location details to the operator.
Does it work on the Teams mobile app?
Yes. Once a user is enabled, they can make and take business calls from Teams on desktop, web and mobile — all on your business number.

Get Teams calling, quote in 24 hours.

Tell us how many users and which numbers, we’ll come back with a fixed monthly + setup cost.

Get a quote 1300 250 319