Common questions, plain answers.

No. Sign up, we port, we ship pre-configured kit. You pay for handsets (outright, not leased) plus the per-user monthly fee.

Lite ($19) is single number + softphone + voicemail-to-text. Business ($29) adds queues, IVR, recording, wallboard, unlimited national+mobile. Teams Calling ($39) adds Microsoft Teams Direct Routing. Full breakdown.

Yes — most customers have a mix of Lite (sole-purpose lines), Business (most staff) and Teams (knowledge workers). Per-user billing.

Published prices are ex GST. We invoice GST-inclusive (10%) per Australian law.

Month-to-month. Always. Cancel any time on 30 days’ written notice.

No. We don’t make money from trapping you. If you leave we’ll even port your numbers out for free.

Yes, any time. Changes take effect at the next billing cycle.

99% of Australian landline, 13/1300/1800 and mobile numbers can be ported. Use our port checker for a definitive answer.

Most ports complete in 5-10 business days. Complex (multi-DID, account-name mismatch) can take 2-3 weeks.

No. We coordinate the cutover to happen during business hours so calls keep arriving on the old carrier until the exact second they switch.

Yes — we’ll release any number you port out at no charge, within the standard ACMA timeframe.

No. Use our apps (no handset needed) or BYO any standard Yealink/Snom/Polycom/Cisco SIP phone — we’ll provision it.

No. We will not put you onto a Grenke or third-party finance lease. Buy outright, it’s yours.

2 years manufacturer warranty, handled by us. We cross-ship a replacement before yours leaves your office.

Your numbers automatically fail over to a destination you set (mobile, sister office, an after-hours queue). Calls keep arriving.

Yes — same Ipswich team that runs the IppyIT helpdesk. Real humans.

99.95% SLA on the core platform. Live status page coming.

Sydney + Brisbane data centres. Voice + recordings + transcripts never leave Australia.

No. Our Teams Calling plan ($39/user/month) uses Direct Routing, so your team makes and takes real phone calls inside the native Teams dial pad — no Microsoft Calling Plans to buy. More on Teams calling.

Yes. They keep Teams for chat, meetings and calls; we simply plug the public phone network into the dial pad they already use every day.

That’s the norm. Run Teams Calling ($39) for knowledge workers alongside Business ($29) desk phones and Lite ($19) single lines — one tenant, billed per user.

Brand-new numbers can go live the same day. Porting an existing number usually completes in 5-10 business days, and we coordinate the cutover during business hours so you never miss a call.

Yes. We build your queues, IVR, hunt groups and voicemail, then ship your handsets pre-provisioned — plug them in and they just work.

Yes — a 30-day free trial so you can test the apps and call quality before you commit. It stays month-to-month after that, with no setup fee.

$0 setup. You pay the per-user monthly fee plus any handsets you choose to buy outright (from $149) — no lease, no porting fee, no exit fee.

Yes — SRTP encrypts the audio on the wire, and a session border controller sits between your phone system and the public internet.

Onshore, in Australian data centres. Your voice, recordings and transcripts never leave the country.

We’re an ACMA-registered carriage service provider riding the Telstra and Optus wholesale networks — not a reseller bouncing your calls to an overseas softswitch.