A phone system that bills with you.
Every client call captured, timed and tagged against the matter. Recording for compliance. Microsoft Teams calling so EOFY huddles aren’t on three different tools. Built by people who’ve sat through your software audits.
The admin that eats your billable day.
Call notes on sticky notes
“When did I call the Wilson trust?” — lost on a yellow sticky half the time.
Billable minutes that vanish
Calls you forget to clock add up to hours a week you never invoice.
No record when the ATO asks
A dispute four months later, no recording, and a three-day scramble to reconstruct it.
EOFY-proof comms for practices that bill in 6-minute units.
Stop hunting through Outlook for “when did I call the Wilson trust?”. Every call is timestamped, tagged and one click to your PMS.
Time-tagged call notes
Every inbound/outbound call logged with client name, duration and a notes field. Export to CSV for billable-time entry.
Call recording (compliant)
7-year retention, encrypted at rest, accessible only to authorised partners. Meets the TPB record-keeping requirements out of the box.
Microsoft Teams calling
Make and receive real PSTN calls inside Teams. Native dial pad. Direct Routing setup is on the house.
Xero / MYOB contact lookup
Inbound call rings with the client’s name and current job status pulled from your accounting software.
Hunt groups for EOFY
One published number. Rings the right partner first, then the team, then voicemail. Reroute in 10 seconds when leave hits.
SOC2 datacentres, AU-only data
Voice traffic and recordings stay onshore. Tier-1 Sydney/Melbourne datacentres with SOC2 + ISO 27001.
Brassall Tax — 3 partners, 12 staff, recovered 4 billable hours/week.
Mid-tier practice in Ipswich. Pre-IppyComms they were on a $4,300/year PABX with no call records and no Teams integration — call notes were jotted on yellow stickies and lost half the time.
We moved them onto IppyComms Teams Calling ($39/user × 15 users), turned on call recording with 7-year retention, and wired Xero contact lookup so inbound calls ring with the client’s name and BAS status.
Outcome: 4 hours/week of recovered billable time across the firm (calls that used to be “forgot to clock it” now get auto-logged). Audit-ready recordings. EOFY ran without a single “who said what to the ATO” argument.
The call recording paid for the whole system in the first ATO objection. We had the exact conversation on file, timestamped.
Suggested plan & kit.
Teams Calling plan
$39/user/month. Native Teams dial pad, unlimited Australian calls.
Call recording add-on
$5/user/month for 7-year compliant retention. Optional whisper-tone tag.
Free porting
We move your existing landline + 1300/1800 across with zero downtime.
EOFY-ready in about two weeks.
Discovery call
We map your DIDs, partners and how calls should route when EOFY hits.
We port your numbers
Landlines and 1300/1800 move across in 5–10 business days, zero downtime.
Recording + Xero hook
We set per-user recording, 7-year retention and Xero/MYOB contact lookup, then you test.
Go live + support
Cutover before go-live, with Direct Routing for Teams set up on the house.
Why practices leave the big carriers.
Compliance built in
7-year encrypted retention onshore — TPB record-keeping handled, not bolted on later.
Teams done right
Real PSTN calls in the native Teams dial pad, Direct Routing configured at no charge.
No 5-year PABX lease
Month-to-month, own your handsets — not a $4,300/year box you can never leave.
Questions accountants ask us.
Does it integrate with Xero or MYOB?
Inbound calls ring with the client’s name and current job status pulled from your accounting software, and you can tag a call to a job for billable-time entry. Deeper auto-popping of the client file is available via a lightweight bridge — ask us for a quote.
Is the call recording compliant with TPB record-keeping?
Yes. Recordings are encrypted at rest, stored onshore in tier-1 Sydney/Melbourne data centres, retained for 7 years and accessible only to authorised partners — built to meet the TPB record-keeping requirements out of the box.
Can we record partner lines but not reception?
Yes. Recording is set per user and per DID, so you can have partners always-on, advisers on-demand and reception never. You set the policy in the admin.
Do we need Microsoft 365 to use Teams calling?
You need Microsoft 365 with a Teams Phone licence. We set up Direct Routing for you at no charge so you can make and receive real PSTN calls from the native Teams dial pad.
Is there a lock-in contract?
No. Every plan is month-to-month on 30 days notice, and you own any handsets outright — no Grenke lease, no 60-month balloon.
Will our existing number port across?
Yes — 99% of Australian landlines and 1300/1800 numbers port to IppyComms in 5–10 business days, and we coordinate the cutover so there’s no downtime.
Make EOFY easier.
Two weeks to live, no setup fees, month-to-month. We’ll port your numbers and configure the Xero/MYOB hook before go-live.